Support
Teams Automation
AI & Automation for Support Teams
Resolve faster without adding headcount. Voice, email, and messaging automations that deflect repetitive tickets, route the rest, and keep CSAT high.
24/7 coverage on phone, email, and chat
Consistent answers from your knowledge base & policies
Clean ticket notes, tags, and metrics in your helpdesk/CRM
Consistent answers from your knowledge base & policies
Clean ticket notes, tags, and metrics in your helpdesk/CRM
Marketing
Designed for Modern Teams
Top Use Cases
Recommended Products
AI Phone Agent
24/7 reception, FAQ resolution, routing, and warm transfers.
Your AI Roadmap
Map processes, prioritize quick wins, and set guardrails across channels.
Custom Support Automations
Email copilot, chat deflection, QA analytics tailored to your stack.
Results
Measured against your baseline; results vary by mix of intents and data quality.
Trusted
Proof that it works
Testimonial
Head of Support, E-commerce
5/5
Our wait times dropped and handoffs include perfect summaries.
Support Manager, B2B
5/5
Email triage + drafting gave agents hours back every week.
Operations Lead, Services
5/5
Voice coverage at night without sacrificing CSAT.
FAQs
Got Questions?
We’ve Got Answers.
1. Will this hurt CSAT?
No. We start with well-defined intents, enforce brand tone/policies, and escalate edge cases quickly. Humans can stay in the loop where you want.
2. How do you keep answers accurate?
We connect to your knowledge base and policies, cite sources, and restrict replies to approved content. Updates sync automatically.
3. What about complex or sensitive cases?
The system flags them and routes to humans with full context (history, summary, suggested next steps).
4. Is voice supported in multiple languages?
Yes. Natural, low-latency voice with barge-in; accents and language switching supported.
5. How does this fit our helpdesk?
We read/write tickets, tags, statuses, and comments; create tasks in CRM; and post updates to Slack/Teams.
6. Is it GDPR-compliant?
Yes. Data minimization, retention controls, audit logs, consent-aware recording, and EU hosting options. DPA available.
7. How long to go live?
Most pilots launch in 1–3 weeks after the discovery call.
Faster resolutions, happier customers without more headcount
Start with a short discovery call. Leave with a clear plan and a fast pilot.